Terms & Conditions

Welcome to CustomPins.com.sg! By using our website and placing an order, you agree to comply with these Terms and Conditions. Please read them carefully, as they outline your rights and responsibilities when purchasing custom enamel pins, lapel pins, and challenge coins from us. If you do not agree to these terms, kindly refrain from using our services.

All content, designs, logos, text, graphics, and images on this website are the property of CustomPins.com.sg unless otherwise stated. Any unauthorized use, reproduction, or distribution of our content or designs is strictly prohibited. If you submit a design for customization, you confirm that you have the legal right to use that design. We are not responsible for any copyright violations related to customer-submitted designs.

• We specialize in crafting high-quality custom enamel pins, lapel pins, and challenge coins tailored to your specifications.
• Orders are processed based on the details you provide at checkout, including design, size, material, colour, and any additional specifications.
• Production times vary depending on order complexity, but estimated delivery times will be communicated before order confirmation.

At CustomPins.com.sg, we strive to make the ordering process seamless and transparent. To ensure smooth transactions, please review our payment terms below:

• Full Payment Requirement: All orders must be paid in full before production begins. This helps us maintain efficiency and provide you with high-quality custom pins, lapel pins, and challenge coins.
• Accepted Payment Methods: We accept [Visa, MasterCard, PayPal, Bank Transfers, and other applicable methods] for secure and convenient transactions.
• Pricing & Taxes: All prices listed on our website are in SGD and include any applicable local taxes. If additional taxes or import duties apply based on your location, those costs will be the buyer's responsibility.
• Invoice & Payment Confirmation: After completing your payment, you will receive an electronic invoice and payment confirmation via email. If you do not receive a confirmation within 24 hours, please contact us.
• Failed or Declined Payments: If your payment is unsuccessful due to insufficient funds, bank restrictions, or other reasons, your order will not be processed until the issue is resolved. We are not responsible for any delays caused by payment failures.
• Refunds for Overpayments: If you accidentally make an overpayment, notify us immediately. We will verify the transaction and process a refund for the excess amount.

To ensure your custom product turns out exactly as expected, we have a clear process for order details and confirmation:

• Order Review: Once you place an order, you will receive an order confirmation email with all relevant details, including your chosen design, materials, size, colors, and any customizations. Carefully review this email and notify us within 24 hours if any adjustments are needed.
• Proof Approval: For certain custom designs, we may send a digital proof (mockup) before production begins. You must approve this proof before we proceed. Delays in approval may affect the estimated delivery time.
• Changes to Your Order: You may request changes within 24 hours of placing the order. However, once production starts, modifications may not be possible. If a change requires additional costs (e.g., material upgrades, extra detailing), we will inform you before proceeding.
• Production Timeline: Each order follows a unique production timeline based on complexity and quantity. Standard production time will be provided upon order confirmation, but large or intricate orders may take longer.
• Tracking & Shipping: Once your order is shipped, we will send you a tracking number. It is your responsibility to ensure the correct shipping address is provided during checkout, as we are not liable for delays caused by incorrect address entries.

We understand that circumstances may change, and you may need to cancel an order. Below is our cancellation policy:

• Cancellation Within 24 Hours: You may cancel your order within 24 hours of placement for a full refund. After this timeframe, we may have already started processing materials and production, limiting our ability to cancel.
• Cancellation After 24 Hours: If you request cancellation after 24 hours, we will review your order status. If production has not yet started, we may offer a partial refund (deducting any processing fees). However, if production is already underway, cancellation may not be possible.
• Force Majeure & Exceptional Cases: If unforeseen circumstances (e.g., supply chain disruptions, manufacturing issues) prevent us from fulfilling your order, we reserve the right to cancel and issue a full refund.

Since our products are custom-made, we have a strict no-return policy except in cases of defects or errors on our part. Please review the following guidelines:

• No Returns for Custom Orders: Due to the personalized nature of our products, we do not accept returns unless the item is defective, incorrect, or significantly different from the approved proof.
• Reporting Issues: If you receive a damaged or incorrect order, notify us within 7 days of delivery with detailed photos showing the issue. We will review the case and offer a solution.
• Eligible Refunds or Replacements: If an error occurs on our end, we will provide one of the following:

• A full refund if the issue is beyond repair.
• A free replacement of the defective product.
• A partial refund if the issue is minor and does not affect the overall functionality of the product.

Cases Not Covered for Refunds or Replacements:

• Minor variations in colour, size, or finish due to standard production tolerances.
• Customer errors in providing incorrect details (e.g., wrong size, misspelled text, incorrect artwork).
• Damage caused by improper handling after delivery.
• Processing Time for Refunds: If a refund is approved, the amount will be credited to your original payment method within 7-10 business days.

While we take every step to ensure a smooth and satisfactory experience, we want to clarify our liability limitations:

• Product Accuracy & Expectations: Our team works hard to ensure high-quality results, but slight variations in color, size, and material may occur due to manufacturing processes. These variations do not qualify for refunds or replacements.
• Use of Our Products: Our custom pins, lapel pins, and challenge coins are for personal or promotional use. We are not responsible for any misuse of our products.
• Third-Party Delays & Issues: Once your order is handed over to the shipping carrier, we are not liable for delays, lost shipments, or damages caused by third-party couriers. However, we will assist you in tracking and resolving any shipping-related issues.
• Maximum Liability: Under no circumstances shall our total liability exceed the total amount paid for your order. We are not responsible for indirect, incidental, or consequential damages resulting from product use or delays.

These Terms and Conditions are governed by the laws of Singapore. By using our website and services, you agree to the following:

Both CustomPins.com.sg and the customer must comply with all applicable local and international laws related to transactions, intellectual property, and consumer rights.

In case of any disputes, we encourage open communication and will attempt to resolve issues cordially. If a resolution cannot be reached, disputes will be handled by the courts of Singapore.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining sections shall remain valid and in full effect.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of our website signifies your acceptance of these changes.