Privacy Policy

At CustomPins.com.sg, we stay focused on protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services. We encourage you to read this policy carefully to understand how we handle your information and your rights regarding your data.

We collect information to provide you with the best possible experience when using our website and services. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you place an order for custom enamel pins, lapel pins, or challenge coins.
• Order Details: Information related to your orders, such as product preferences, customization requests, and transaction history.
• Technical Information: This includes your IP address, browser type, device information, and browsing behavior on our website.
• Communication Data: Any information you provide when contacting us via email, phone, or our website’s contact forms.

We collect information through the following methods:

• Directly From You: When you place an order, create an account, or contact us for support.
• Automatically: Through cookies and similar technologies when you browse our website (see our Cookie Policy below for more details).
• Third Parties: From payment processors or shipping providers to fulfill your orders.

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you interact with our site. Here’s how we use cookies:

• Essential Cookies: These are necessary for the website to function properly. For example, they enable you to add items to your cart, complete purchases, and navigate the site securely. Without these cookies, certain features of our website may not work.
• Analytics Cookies: These cookies help us understand how visitors use our website, such as which pages are most popular, how long users stay on a page, and if they encounter any errors. This information allows us to improve our site's functionality and user experience.
• Marketing Cookies: These cookies track your browsing behaviour and preferences to show you relevant ads about our products and services. They also help us measure the effectiveness of our marketing campaigns.

You have control over the use of cookies. Most web browsers allow you to manage your cookie preferences through their settings. You can choose to block or delete cookies, but please note that doing so may affect your ability to use certain features of our website. For example, disabling essential cookies may prevent you from placing orders or accessing your account.

We store your data securely and only for as long as necessary to fulfil the purposes for which it was collected. Below, we outline the specific purposes for which we collect and use your data:

• Order Fulfillment: To process and deliver your custom enamel pins, lapel pins, and challenge coins, we need your personal and order details. This includes verifying your payment information, preparing your order, and arranging shipping.
• Customer Support: We use your contact information to respond to your inquiries, provide updates about your orders, and resolve any issues you may encounter.
• Website Improvement: Technical information and analytics data help us understand how visitors use our website, identify areas for improvement, and enhance your overall experience.
• Marketing and Communication: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about new products or services. You can opt out of these communications at any time.
• Legal Compliance: We may use your data to comply with legal obligations, such as tax regulations or responding to lawful requests from authorities.

Your data is stored on secure servers. We retain your information only for as long as necessary to fulfil the purposes outlined above or as required by law. For example, we retain order details for a minimum period to comply with tax and accounting regulations, after which the data is securely deleted or anonymized.

We value your trust and do not sell or rent your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Service Providers: We work with third-party service providers to deliver our products and services. This includes payment processors (e.g., PayPal, Stripe), shipping companies (e.g., DHL, FedEx), and IT support providers. These partners have access to your data only to the extent necessary to perform their functions and are contractually obligated to protect your information.
• Legal Obligations: We may disclose your data if required by law or to protect our rights, property, or safety. For example, we may share information with law enforcement agencies or regulatory authorities in response to a legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owners. We will notify you of any such change and ensure that your data remains protected under this Privacy Policy.

If your data is transferred outside Singapore, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses or other legal mechanisms, to comply with applicable data protection laws.

We take the security of your data seriously and implement robust measures to protect it from unauthorized access, loss, or misuse.

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Secure Servers: Your data is stored on secure servers with restricted access. Only authorized personnel have access to your information.
• Regular Audits: We conduct regular security audits and updates to ensure our systems remain secure and up to date.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

• Order details are retained for a year to comply with tax and accounting regulations.
• Marketing data is retained until you opt-out or request deletion.
• Technical information is anonymized or deleted after a month of project completion.

Once your data is no longer needed, it is securely deleted or anonymized.

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you. This includes details about how we use your data and who we share it with.
• Correction: If you believe any of the data we hold about you is inaccurate or incomplete, you can request that we update or correct it.
• Deletion: You can request that we delete your data, subject to legal obligations. For example, we may need to retain certain information for tax or regulatory purposes.
• Restriction: You can ask us to restrict the processing of your data under certain conditions. For example, if you dispute the accuracy of your data, we will limit its use until the issue is resolved.

You can object to the processing of your data for marketing or other purposes. We will stop processing your data unless we have compelling legitimate grounds to continue.

If we rely on your consent to process your data, you can withdraw it at any time. For example, you can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us via call or email. We will respond to your request within 30 days and may ask for additional information to verify your identity.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.